Privacy and cookies.

Data controller

Les Grandes Maisons, SAS with share capital of €5,000, 4 avenue de la Gare, 03800 Gannat, RCS Cusset 908 541 055. Contact: contact@grandemaisongannat.fr · 06 52 16 01 57.

Data collected

• Booking: surname, first name, email, phone, stay dates, number of guests, special requests, billing information.
• Payment: processed directly by our secure payment provider; we do not store your card numbers.
• Communications: messages, emails and calls with our teams, before, during and after your stay.
• Browsing: technical data and cookies (see below).

Purposes and legal bases

• Managing your booking, your stay, access to the accommodation, cleaning and invoicing: performance of the contract.
• Meeting our accounting and tax obligations and collecting the tourist tax: legal obligation.
• Responding to your requests, keeping the properties and the site secure, preventing fraud, improving our services: legitimate interest.
• Measuring site traffic: consent.

Recipients

Your data is accessible only to the people who need it: booking, housekeeping and cleaning teams (for the information needed for your stay). It is also processed on our behalf by our technical providers: booking management software and booking engine (Hostaway), payment provider, site host (Wix), cleaning scheduling and messaging tools. If you book through a platform (Airbnb, Booking.com, Abritel…), it passes on the data needed for your stay and applies its own privacy policy. Finally, your data may be disclosed to the authorities where required by law. It is never sold.

Transfers outside the European Union

Some of our providers may process data outside the European Union, notably in the United States or Israel. These transfers are covered by a European Commission adequacy decision or by standard contractual clauses.

Retention periods

• Booking and stay data: 3 years after your last stay.
• Invoices and accounting records: 10 years, in accordance with the French Commercial Code.
• Contact requests without a booking: 3 years after the last exchange.
• Audience measurement cookies: 13 months maximum; your cookie choice is kept for 6 months.

Your rights

You have the right to access, rectify, erase, restrict, object to and port your data, as well as the right to set instructions regarding its use after your death. To exercise these rights, write to contact@grandemaisongannat.fr or to 4 avenue de la Gare, 03800 Gannat. We reply within one month. You may also lodge a complaint with the CNIL (www.cnil.fr, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07).

Cookies

Necessary cookies: they ensure the site works and is secure, and remember your choices. They do not require your consent.

Audience measurement: traffic statistics provided by our host are only activated with your consent, given via the cookie banner. You can withdraw your consent at any time from this banner or by deleting cookies in your browser settings.

Third-party content: to display certain elements, the site uses external services that receive your IP address: fonts (Google Fonts), map tiles (OpenStreetMap), photos and the booking engine search bar (Hostaway).